View as PDF
Objective:
Seeking a full-time position as a Technical Writer or Editor.
Skills:
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Adobe Photoshop, Adobe ImageReady, Adobe Acrobat, Visio, Dreamweaver, Contribute, (X)HTML, CSS, Internet Explorer, Netscape
Education:
M.S. in Technical Communications |
|
| Northeastern University |
|
| Earned: 2010 |
GPA: 4.0 |
| |
|
B.A. in Journalism |
|
| University of Connecticut |
|
| Earned: 2003 |
GPA: 3.5 |
Related Experience:
KLA-Tencor Amray Division |
Bedford, Ma |
| Technical Writer (Contractor) |
1/2001, 5/2001 - 8/2001 |
- Produced technical documents and user’s manuals for various system elements using information provided by the software engineer team.
- Administered a document organization system.
|
Other Professional Experience:
Pfizer |
New London, Ct |
| Accounts Administrator (Contractor) |
6/2007 - 12/2008 |
- Created network accounts for contractors seeking access to Pfizer systems and updated them as needed.
- Edited presentations, memos, and training documentation.
- Completed a monthly report of access granted tracking the types of applications requested from contractors and the timeliness of request completion.
- Processed incoming requests for application access to Pfizer systems and keep clients up to date on the status of all requests to ensure they are completed in the assigned SLA.
- Provided first level support in troubleshooting account and application access issues for clients.
|
| |
|
Boston University |
Boston, Ma |
| Senior Administrative Secretary |
7/2004 - 6/2007 |
- Maintained, updated, and created procedural documentation for the front desk protocol book.
- Provided comprehensive administrative support to the Executive Director and the entire staff, including travel arrangements, meeting planning and training schedule.
- Compiled articles for and managed layout of departmental newsletter.
- Assisted in budget maintenance, including resolving invoices, maintaining budget spreadsheets and corporate credit card.
- Maintained training database and central filing database.
- Hired and supervised student employees.
|
| |
|
Department of Fire Services |
Stow, Ma |
| Accounts Payable/Receivable (Contractor) |
2/2004 - 7/2004 |
| |
|
Massachusetts Emergency Management Agency |
Bridgewater, Ma |
| Administrative Assistant (Contractor) |
10/2003 - 2/2004 |
Associations:
Society for Technical Communication - Member
View as PDF